Privacy and cookie policy

1. General provisions

This policy describes personal data processing and the use of cookies and similar technologies on https://byhermitage-hotel.ru. The operator is individual entrepreneur Zaitseva A.V. Contact email: info@byhermitage-hotel.ru.

2. Data we process

When the site is visited, the IP address, browser and device information, visit time, viewed page, referral source and privacy choices may be processed. When a review is submitted, the name, city and review text supplied by the visitor are processed.

3. Essential technologies

The site stores byh-cookie-consent-v2 in localStorage with the selected settings, decision time and policy version. It is retained for no more than 180 days and is required to honour the visitor’s choice. The admin_access_token HttpOnly cookie is used for secure administrator sign-in and is not set for public visitors.

4. Analytics

Yandex Metrica may load after separate consent. It may use _ym_uid, _ym_d, _ym_isad, ym_visorc* cookies and related localStorage entries to measure visits. The Metrica code is not loaded before consent. Form data is not sent to Metrica. Consent can be withdrawn through Cookie settings in the footer.

5. External services

The TravelLine booking module and interactive Yandex Map load only after separate permission. The browser then connects directly to those providers and shares technical connection data, including the IP address. Without permission, regular booking and route links remain available.

6. Purposes and retention

Technical data is used to operate and protect the site, display the map and measure traffic. Privacy choices are stored for 180 days. Yandex Metrica retention depends on the counter settings and service terms. Review data is retained until its processing purpose is achieved or a justified deletion request is received, unless the law requires continued retention.

7. Visitor rights

Visitors may refuse analytics and external services without losing the site’s core functions. Choices can be changed through Cookie settings in the footer. Requests for access, correction, restriction or deletion and withdrawal of consent can be sent to info@byhermitage-hotel.ru.

8. Security and policy updates

The operator uses legal, organisational and technical safeguards. The current policy is published on this page. The site will ask for consent again if optional processing purposes or scope change materially.